Responsible gambling

If you're concerned about your gambling habits or know someone who is, please be aware that Grosvenor Casino Salford offers a range of responsible gaming tools to help manage play and keep gaming enjoyable.

Deposit Limits: You can set limits on the amount you want to spend within specific time periods (daily, weekly, monthly). This will prevent you from exceeding your predetermined limit. To do this, contact our team in-venue or via phone/email.

Time-Outs/Cool-Off Periods: If you need a temporary break from gaming, we offer sessions where you can take a "cool-off" or time-out for a set period of 24 hours to several weeks. This feature is designed to provide relief if you're experiencing difficulties managing your play.

Self-Exclusion Scheme: We also have an online self-exclusion program available through our website that allows you to exclude yourself from gaming with us and other participating operators. Once activated, this will prevent access to all Grosvenor Gaming sites for the agreed period of time (typically 6 months but can be renewed for up to 5 years).

Reality Checks: You can request a reality check at any point during your visit or online play. This feature sends notifications about your gaming session, helping you stay informed and manage your time.

Session Reminders: In addition to our reality checks, we also offer reminders when it's time for you to leave the game (or end of an agreed period). You can request these through staff at any Grosvenor Casino.

Account Closure Support: If needed, a member of our team will assist in closing your account and removing access from all online services. Please note that this step should not be taken lightly but may provide much-needed support during difficult times for some individuals.

For further help with managing gaming habits or information on how to recognize signs of problem gambling, contact one of the following organizations:

• GamCare: 0808 8020 133 (phone)
• GambleAware
• National Gambling Helpline: 0808 8020 133

Please don't hesitate to reach out if you need assistance with responsible gaming tools or would like more information on support resources available. Our friendly staff are always ready to help in-venue at Salford and can be contacted via phone/email online for further guidance.

To access these features, please speak directly with a member of our team who will guide you through each step.